Ensures consistency of Warranty management and deployment of all THS defined processes/tools/ product flows/ standards across the REGION
Represent the REGION for all warranty related affairs with customers, suppliers, regulating agencies and Valeo THS internal functions
Negotiate resolution with OEM's with the clear target to protect Valeo to minimize its financial impact for the REGION.
Provide leadership and overall direction to the Regional Operations warranty team for for his/her technical product lines.
Support all necessary activities to fully implement Valeo Warranty Strategies, Processes, and the 5 Axes
Expertise in global view for its customers and secures the deployment of customer specific processes, tools to be applied on a global basis
Apply strong problem solving skills and analytical capabilities to identify potential warranty risks or opportunities
Lead resolution with its home OEM's on a global basis, if the same product is sold/produced globally
Leads general improvement requirements of its home OEM's on a global basis
100% compliance to Safety Standards and PPE Equipment for warranty areas in its Region
Identifying Safety Risk for its area, apply immediate containment, implement/escalate and communicate
Implement Waranty Safety Standards with look across in the REGION
Promote Safety Lessons Learned for Global Look Across
Certify Region has been trained on Warranty and Site Safety Standards
RO Improvement Ideas in line with regional targets. Ideas look across for the Region
Train plant and corporate technical associates in quality and warranty procedures and customer warranty systems overview
Chair Weekly Warranty Management Meetings with the different sites of the Region. Facilitate followup meetings on priorites to drive to closure.
Applies given goals, reports, scorecards and dashboards to measure performance and internal warranty benchmarking
Review commercial agreements or updates in terms of warranty requirements, Interpret contractual responsibility for claims. Escalate risk, changes, recommendations to BG for validation
Participate in the development and interpretation of warranty policy agreements with customers
Interface with manufacturing plants, manufacturing engineering, product engineering, test and development, quality, customer representatives, customer assembly plants and dealers during warranty investigations and corrective actions.
Log and track Standard and Extended warranty inspections, claims, credits, returns and all other required documentation.
Facilitate customer corrective action status for tracking / reporting to the customer to secure customer satisfaction through effective and timely management of open issues using the Valeo QRQC process
Lead and prepare Bi-Annual reviews with customer management to review warranty status
Manage the operational and predictive reliability requirements as defined in Valeo 5000
Standardize and lead V5000 PD05 activity to meet or exceed budgeted levels
Maximize customer warranty systems utlilization to obtain, analyze and report warranty costs and failure rate performance.
Manage proactive data monitoring of all customers in the Region to identify negative trend very early and define immediate corrective actions.
Manage monthly/weekly/daily warranty performance tracking charts by customer, product line and platform for the Region.
Process all failed parts according to Manufacturers' specifications, productively interfacing with our Customers, the Manufacturers, and our Sales, Parts and Service departments.
Front Office managent of parts failed in the home region produced in a different Valeo region. Additional in-depth root cause analysis, testing and implementation of corrective actions.
100% on time parts analysis and returns in line with THS and Customer requirements
Deploy defined strategies and techniques to minimize Trouble Not Found Yet conclusions.
Secure customer agreements to part analysis and Trouble Not Found Yet test plans
Conduct analysis of product failure using company data and OEM data to enable data driven decision making.
Manage proper disposition and storage of warranty material in line with defined THS and customer rules
Secure that open PDCAs are closed on time
Audit, and Promote "5S" methodology in order to offer a working environment fostering quality, high performance and motivation of people
Responsible to ensure continuous warranty cost improvement/avoidance on an annual basis for its customer base
Develop and present data to support Valeo’s position for financial responsibility for warranty issues via data analysis (i.e. technical factors, responsibility, cost-sharing, etc.).
Identify emerging cost and condition trends securing supporting details for problem solving
Prepare supplier chargeback requirements based on customer and supplier debiting terms. Escalate with purchasing to BG any potential deviations to the chargeback requirements with its home OEM's if the same product is sold/produced globally
Apply standardard debit review process for non-warrantable claims and excessive cost
Provide lessons learned information to Project Quality Engineering and Project platforms for new model introduction.
Promotes improvements to part test plans
6 years or above warranty experience
Bachelor or above
Godd English level